http://www3.open.ac.uk/courses/t889-podcastcourse/ This series of tracks looks at how two quite different industries respond to problem solving. They show that methodology is similar regardless of the industry's focus or size. Material is taken from The Open University Course T889 Problem solving and improvement: quality and other approaches. The Open University 2008 en Wed, 13 Feb 2013 07:10:17 +0000 OU Podcast System by KMi http://blogs.law.harvard.edu/tech/rss http://media-podcast.open.ac.uk/feeds/t889-problem-solving/T889_00198_std.jpg http://www3.open.ac.uk/courses/t889-podcastcourse/ Business problem solving and improvement - for iPod/iPhone This series of tracks looks at how two quite different industries respond to problem solving. They show that methodology is similar regardless of the industry's focus or size. Material is taken from The Open University Course T889 Problem solving and improvement: quality and other approaches. Scottish power, six sigma, LEAN, project, management, service, business, problem, sewing, correspondence, customers This series of tracks looks at how two quite different industries respond to problem solving. They show that methodology is similar regardless of the industry's focus or size. Material is taken from The Open University Course T889 Problem solving and improvement: quality and other approaches. Scottish power, six sigma, LEAN, project, management, service, business, problem, sewing, correspondence, customers The Open University true A short introduction to this album. Business problem solving and improvement A short introduction to this album. A short introduction to this album. The Open University No A short introduction to this album. 1 http://www3.open.ac.uk/study/undergraduate/engineering-and-technology/index.htm?LKCAMPAIGN=it001_sub&MEDIA=it001_ete http://podcast.open.ac.uk/feeds/t889-problem-solving/ipod-all/t889intro.mp3 Fri, 26 Mar 2010 04:33:34 +0000 00:00:33 Transcript -- A short introduction to this album. Transcript -- Business problem solving and improvement Transcript -- A short introduction to this album. A short introduction to this album. The Open University No Transcript -- A short introduction to this album. 2 http://www3.open.ac.uk/study/undergraduate/engineering-and-technology/index.htm?LKCAMPAIGN=it001_sub&MEDIA=it001_ete http://podcast.open.ac.uk/feeds/t889-problem-solving/transcript/t889-01-intro_00198_6479.pdf Fri, 26 Mar 2010 04:33:33 +0000 The LEAN approach to business at a small cosmetics firm. COSi: Introducing the 'LEAN' approach The LEAN approach to business at a small cosmetics firm. Cosi, cosmetics, international, flexible, production, made to order, strategy, LEAN approach, resources, customer service, problem solving, hierarchy, ideas, improvement, ownership, rejects, product control, quality, champion, brainstorming, input, teamwork, analysis, sensor, money, saving, co-worker, supervisor, apprenticeship, engineering, upskill, employee, subcontractor. The LEAN approach to business at a small cosmetics firm. Cosi, cosmetics, international, flexible, production, made to order, strategy, LEAN approach, resources, customer service, problem solving, hierarchy, ideas, improvement, ownership, rejects, product control, quality, champion, brainstorming, input, teamwork, analysis, sensor, money, saving, co-worker, supervisor, apprenticeship, engineering, upskill, employee, subcontractor. The Open University No The LEAN approach to business at a small cosmetics firm. 3 http://www3.open.ac.uk/study/postgraduate/engineering-and-technology/index.htm http://podcast.open.ac.uk/feeds/t889-problem-solving/ipod-all/t889cosi1.m4v Wed, 03 Sep 2008 20:21:21 +0100 00:06:23 Transcript -- The LEAN approach to business at a small cosmetics firm. Transcript -- COSi: Introducing the 'LEAN' approach Transcript -- The LEAN approach to business at a small cosmetics firm. Cosi, cosmetics, international, flexible, production, made to order, strategy, LEAN approach, resources, customer service, problem solving, hierarchy, ideas, improvement, ownership, rejects, product control, quality, champion, brainstorming, input, teamwork, analysis, sensor, money, saving, co-worker, supervisor, apprenticeship, engineering, upskill, employee, subcontractor. The LEAN approach to business at a small cosmetics firm. Cosi, cosmetics, international, flexible, production, made to order, strategy, LEAN approach, resources, customer service, problem solving, hierarchy, ideas, improvement, ownership, rejects, product control, quality, champion, brainstorming, input, teamwork, analysis, sensor, money, saving, co-worker, supervisor, apprenticeship, engineering, upskill, employee, subcontractor. The Open University No Transcript -- The LEAN approach to business at a small cosmetics firm. 4 http://www3.open.ac.uk/study/postgraduate/engineering-and-technology/index.htm http://podcast.open.ac.uk/feeds/t889-problem-solving/transcript/t889cosi1.pdf Wed, 03 Sep 2008 20:21:20 +0100 Training staff to use the LEAN approach in the workplace. COSi: Training staff to use LEAN Training staff to use the LEAN approach in the workplace. Cosi, cosmetics, business operations, LEAN champions, quality, training, computer literate, knowledge, employee development, production, factory, efficiency, rejections, targets, workforce, volunteers, single point lessons, responsibility, checks, faults, monitoring, engineering, safety, output. Training staff to use the LEAN approach in the workplace. Cosi, cosmetics, business operations, LEAN champions, quality, training, computer literate, knowledge, employee development, production, factory, efficiency, rejections, targets, workforce, volunteers, single point lessons, responsibility, checks, faults, monitoring, engineering, safety, output. The Open University No Training staff to use the LEAN approach in the workplace. 5 http://www3.open.ac.uk/study/postgraduate/engineering-and-technology/index.htm http://podcast.open.ac.uk/feeds/t889-problem-solving/ipod-all/t889cosi2.m4v Wed, 03 Sep 2008 20:20:21 +0100 00:02:58 Transcript -- Training staff to use the LEAN approach in the workplace. Transcript -- COSi: Training staff to use LEAN Transcript -- Training staff to use the LEAN approach in the workplace. Cosi, cosmetics, business operations, LEAN champions, quality, training, computer literate, knowledge, employee development, production, factory, efficiency, rejections, targets, workforce, volunteers, single point lessons, responsibility, checks, faults, monitoring, engineering, safety, output. Training staff to use the LEAN approach in the workplace. Cosi, cosmetics, business operations, LEAN champions, quality, training, computer literate, knowledge, employee development, production, factory, efficiency, rejections, targets, workforce, volunteers, single point lessons, responsibility, checks, faults, monitoring, engineering, safety, output. The Open University No Transcript -- Training staff to use the LEAN approach in the workplace. 6 http://www3.open.ac.uk/study/postgraduate/engineering-and-technology/index.htm http://podcast.open.ac.uk/feeds/t889-problem-solving/transcript/t889cosi2.pdf Wed, 03 Sep 2008 20:20:20 +0100 A look at what makes the LEAN system attractive to use. COSi: The attractions of LEAN A look at what makes the LEAN system attractive to use. Cosi, cosmetics, benefits, management, leader, behaviour, quality, example, training, skills, teamwork, sales, LEAN champions, relationship, operators, customers, tools, techniques, productivity, methodologies, improvement, value, delivery, empowerment, success. A look at what makes the LEAN system attractive to use. Cosi, cosmetics, benefits, management, leader, behaviour, quality, example, training, skills, teamwork, sales, LEAN champions, relationship, operators, customers, tools, techniques, productivity, methodologies, improvement, value, delivery, empowerment, success. The Open University No A look at what makes the LEAN system attractive to use. 7 http://www3.open.ac.uk/study/postgraduate/engineering-and-technology/index.htm http://podcast.open.ac.uk/feeds/t889-problem-solving/ipod-all/t889cosi3.m4v Wed, 03 Sep 2008 20:19:21 +0100 00:02:45 Transcript -- A look at what makes the LEAN system attractive to use. Transcript -- COSi: The attractions of LEAN Transcript -- A look at what makes the LEAN system attractive to use. Cosi, cosmetics, benefits, management, leader, behaviour, quality, example, training, skills, teamwork, sales, LEAN champions, relationship, operators, customers, tools, techniques, productivity, methodologies, improvement, value, delivery, empowerment, success. A look at what makes the LEAN system attractive to use. Cosi, cosmetics, benefits, management, leader, behaviour, quality, example, training, skills, teamwork, sales, LEAN champions, relationship, operators, customers, tools, techniques, productivity, methodologies, improvement, value, delivery, empowerment, success. The Open University No Transcript -- A look at what makes the LEAN system attractive to use. 8 http://www3.open.ac.uk/study/postgraduate/engineering-and-technology/index.htm http://podcast.open.ac.uk/feeds/t889-problem-solving/transcript/t889cosi3.pdf Wed, 03 Sep 2008 20:19:20 +0100 A look at the how Scottish Power used the six sigma methodology in order to solve issues of business decline brought on by the deregulation of electricity and gas. Scottish Power: Introducing Six Sigma A look at the how Scottish Power used the six sigma methodology in order to solve issues of business decline brought on by the deregulation of electricity and gas. Six Sigma, Scottish Power, electricity, gas, deregulation, systems, customers, competitors, methodology, general electric, business management strategy, program, project, managers, black belt, data, decisions, sustainable, perceptions, feedback, complaints, issues, solutions. A look at the how Scottish Power used the six sigma methodology in order to solve issues of business decline brought on by the deregulation of electricity and gas. Six Sigma, Scottish Power, electricity, gas, deregulation, systems, customers, competitors, methodology, general electric, business management strategy, program, project, managers, black belt, data, decisions, sustainable, perceptions, feedback, complaints, issues, solutions. The Open University No A look at the how Scottish Power used the six sigma methodology in order to solve issues of business decline brought on by the deregulation of electricity and gas. 9 http://www3.open.ac.uk/study/postgraduate/engineering-and-technology/index.htm http://podcast.open.ac.uk/feeds/t889-problem-solving/ipod-all/t889sixsigma1.m4v Wed, 03 Sep 2008 20:18:21 +0100 00:03:33 Transcript -- A look at the how Scottish Power used the six sigma methodology in order to solve issues of business decline brought on by the deregulation of electricity and gas. Transcript -- Scottish Power: Introducing Six Sigma Transcript -- A look at the how Scottish Power used the six sigma methodology in order to solve issues of business decline brought on by the deregulation of electricity and gas. Six Sigma, Scottish Power, electricity, gas, deregulation, systems, customers, competitors, methodology, general electric, business management strategy, program, project, managers, black belt, data, decisions, sustainable, perceptions, feedback, complaints, issues, solutions. A look at the how Scottish Power used the six sigma methodology in order to solve issues of business decline brought on by the deregulation of electricity and gas. Six Sigma, Scottish Power, electricity, gas, deregulation, systems, customers, competitors, methodology, general electric, business management strategy, program, project, managers, black belt, data, decisions, sustainable, perceptions, feedback, complaints, issues, solutions. The Open University No Transcript -- A look at the how Scottish Power used the six sigma methodology in order to solve issues of business decline brought on by the deregulation of electricity and gas. 10 http://www3.open.ac.uk/study/postgraduate/engineering-and-technology/index.htm http://podcast.open.ac.uk/feeds/t889-problem-solving/transcript/t889sixsigma1.pdf Wed, 03 Sep 2008 20:18:20 +0100 A look at how Scottish Power used Six Sigma to streamline and improve their customer correspondence process. Scottish Power: Applying Six Sigma A look at how Scottish Power used Six Sigma to streamline and improve their customer correspondence process. Six Sigma, correspondence, project, centralisation, email, customers, business, Scottish power, black belt, green belt, yellow belt, reduce non value activity, quality, monitoring, standard failures, service level, backlog, agent, pressure, mistakes, statistics, process, analysis, implementation, controls, improvement, team, suggestions, feedback, framework, performance, matrix, smart objectives, targets. turnaround. A look at how Scottish Power used Six Sigma to streamline and improve their customer correspondence process. Six Sigma, correspondence, project, centralisation, email, customers, business, Scottish power, black belt, green belt, yellow belt, reduce non value activity, quality, monitoring, standard failures, service level, backlog, agent, pressure, mistakes, statistics, process, analysis, implementation, controls, improvement, team, suggestions, feedback, framework, performance, matrix, smart objectives, targets. turnaround. The Open University No A look at how Scottish Power used Six Sigma to streamline and improve their customer correspondence process. 11 http://www3.open.ac.uk/study/postgraduate/engineering-and-technology/index.htm http://podcast.open.ac.uk/feeds/t889-problem-solving/ipod-all/t889sixsigma2.m4v Wed, 03 Sep 2008 20:17:21 +0100 00:05:26 Transcript -- A look at how Scottish Power used Six Sigma to streamline and improve their customer correspondence process. Transcript -- Scottish Power: Applying Six Sigma Transcript -- A look at how Scottish Power used Six Sigma to streamline and improve their customer correspondence process. Six Sigma, correspondence, project, centralisation, email, customers, business, Scottish power, black belt, green belt, yellow belt, reduce non value activity, quality, monitoring, standard failures, service level, backlog, agent, pressure, mistakes, statistics, process, analysis, implementation, controls, improvement, team, suggestions, feedback, framework, performance, matrix, smart objectives, targets. turnaround. A look at how Scottish Power used Six Sigma to streamline and improve their customer correspondence process. Six Sigma, correspondence, project, centralisation, email, customers, business, Scottish power, black belt, green belt, yellow belt, reduce non value activity, quality, monitoring, standard failures, service level, backlog, agent, pressure, mistakes, statistics, process, analysis, implementation, controls, improvement, team, suggestions, feedback, framework, performance, matrix, smart objectives, targets. turnaround. The Open University No Transcript -- A look at how Scottish Power used Six Sigma to streamline and improve their customer correspondence process. 12 http://www3.open.ac.uk/study/postgraduate/engineering-and-technology/index.htm http://podcast.open.ac.uk/feeds/t889-problem-solving/transcript/t889sixsigma2.pdf Wed, 03 Sep 2008 20:17:20 +0100 A look at how Scottish Power use Six Sigma to manage projects and streamline the audit process. Scottish Power: Auditing and initiating projects A look at how Scottish Power use Six Sigma to manage projects and streamline the audit process. Six Sigma, Scottish Power, annual accounts, audit, financial reporting, project, management, finance, problem, staffing, solutions, black belts, turnover, project delivery, sustainability, satisfaction, data, responsibility, change, review, business plan. A look at how Scottish Power use Six Sigma to manage projects and streamline the audit process. Six Sigma, Scottish Power, annual accounts, audit, financial reporting, project, management, finance, problem, staffing, solutions, black belts, turnover, project delivery, sustainability, satisfaction, data, responsibility, change, review, business plan. The Open University No A look at how Scottish Power use Six Sigma to manage projects and streamline the audit process. 13 http://www3.open.ac.uk/study/postgraduate/engineering-and-technology/index.htm http://podcast.open.ac.uk/feeds/t889-problem-solving/ipod-all/t889sixsigma3.m4v Wed, 03 Sep 2008 20:16:21 +0100 00:03:01 Transcript -- A look at how Scottish Power use Six Sigma to manage projects and streamline the audit process. Transcript -- Scottish Power: Auditing and initiating projects Transcript -- A look at how Scottish Power use Six Sigma to manage projects and streamline the audit process. Six Sigma, Scottish Power, annual accounts, audit, financial reporting, project, management, finance, problem, staffing, solutions, black belts, turnover, project delivery, sustainability, satisfaction, data, responsibility, change, review, business plan. A look at how Scottish Power use Six Sigma to manage projects and streamline the audit process. Six Sigma, Scottish Power, annual accounts, audit, financial reporting, project, management, finance, problem, staffing, solutions, black belts, turnover, project delivery, sustainability, satisfaction, data, responsibility, change, review, business plan. The Open University No Transcript -- A look at how Scottish Power use Six Sigma to manage projects and streamline the audit process. 14 http://www3.open.ac.uk/study/postgraduate/engineering-and-technology/index.htm http://podcast.open.ac.uk/feeds/t889-problem-solving/transcript/t889sixsigma3.pdf Wed, 03 Sep 2008 20:16:20 +0100